IDEXX incident
AI Assisted Notes: Issue generating transcriptions
Affected components
Update timeline
- identified Mar 02, 2026, 06:36 PM UTC
The Neo team is aware of an issue impacting North American customers when generating AI Assisted Notes transcriptions. We are working on a fix and all transcriptions that failed to generate will be re-generated once the fix has been released. We will provide another update no later than 5:00PM ET, March 2.
- monitoring Mar 02, 2026, 07:03 PM UTC
A fix has been implemented and transcriptions are starting to generate successfully. We are continuing to monitor the system and will begin re-generating failed transcriptions. We will provide another update once all failed transcriptions have been re-generated.
- resolved Mar 02, 2026, 07:58 PM UTC
This incident has been resolved and all transcriptions re-generated.
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