IDEXX incident
PowerScribe One - Users unable to connect to speech services
IDEXX experienced a notice incident on March 23, 2026 affecting PowerScribe One, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 23, 2026, 05:13 PM UTC
Users are unable to connect to speech services in PowerScribe One. Issue is being investigated.
- investigating Mar 23, 2026, 05:30 PM UTC
The RADIXX team has ruled out any possible issues with our applications. An elevation has been created with Nuance (Microsoft). We will let you know once we hear back from them.
- investigating Mar 23, 2026, 07:44 PM UTC
Microsoft has temporarily redirected some speech operations from the primary server to a secondary server. The RADIXX team was able to confirm that users can access speech services, but not everything is back to normal and some issues were detected. We will continue to update this incident with any news from Microsoft (Nuance).
- monitoring Mar 23, 2026, 11:26 PM UTC
Microsoft (Nuance) believes we should be in a stable spot. We will continue to monitor from our side until they give us a full thumbs up.
- resolved Mar 25, 2026, 01:54 PM UTC
PowerScribe One is now back to normal operations.