IDEXX incident

Web PACS - Image Ordering, Viewing, and Sending to IDEXX Telemedicine

Notice Resolved View vendor source →
Started
Mar 30, 2026, 02:56 PM UTC
Resolved
Mar 31, 2026, 03:38 PM UTC
Duration
1d
Detected by Pingoru
Mar 30, 2026, 02:56 PM UTC

Affected components

VetMedStatIDEXX Web PACSVMS ProDiagnostic ImagesVMS18PIMS OrderingVMS Admin

Update timeline

  1. investigating Mar 30, 2026, 02:56 PM UTC

    Web PACS customers may be experiencing difficulty loading or viewing thumbnail images within the platform. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience. We will provide an update no later than 12:00pm ET on March 30, 2026.

  2. investigating Mar 30, 2026, 03:43 PM UTC

    Web PACS customers may be experiencing difficulty requesting orders, loading images, or sending images to IDEXX Telemedicine using start a consult or sending via Vetmedstat. Our IT team is currently investigating the issue. As always, IDEXX appreciate your business and your patience. We will provide an update no later than 12:45pm ET.

  3. investigating Mar 30, 2026, 04:46 PM UTC

    We appreciate your continued patience. We are still investigating. We will provide an update no later than 1:45pm EST on March 30th, 2026.

  4. investigating Mar 30, 2026, 05:50 PM UTC

    We appreciate your continued patience. We are still investigating. We will provide an update no later than 2:45pm EST on March 30th, 2026.

  5. investigating Mar 30, 2026, 06:45 PM UTC

    We appreciate your continued patience. We are still investigating. We will provide an update no later than 3:45pm ET on March 30th, 2026.

  6. investigating Mar 30, 2026, 08:21 PM UTC

    We appreciate your continued patience. We are still investigating. We will update again 5:00 PM ET

  7. investigating Mar 30, 2026, 09:57 PM UTC

    We appreciate your continued patience. We are still investigating. We will update again 7:00 PM ET.

  8. monitoring Mar 30, 2026, 11:09 PM UTC

    We have disabled some interactions with the Database we feel were contributing to the issue. Currently monitoring the results. Will update again at 8:00 PM ET

  9. monitoring Mar 30, 2026, 11:42 PM UTC

    We have successfully restarted all Image Manager services and scaled up server capacity to handle the recovery load. While the database health is steadily improving, we are currently processing an extremely large backlog. This is expected to take overnight. Next update, provided there are no hiccups, will be Tuesday morning.

  10. resolved Mar 31, 2026, 03:38 PM UTC

    This issue has been resolved. Case creation and viewing images should now be back to normal.

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