Affected components
Update timeline
- investigating Mar 30, 2026, 01:36 PM UTC
You may experience increased error rates and/or high latency when submitting an IDEXX In House Diagnostic (IHD) Order and an IDEXX Reference Lab Diagnostic Order within VetConnect PLUS and your Integrated Practice Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and an IDEXX Reference Lab Diagnostics for any inconvenience this may cause. We will provide an update no later than 10:30 am ET on Monday March 30.
- investigating Mar 30, 2026, 02:24 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 30, 2026, 08:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 01, 2026, 02:25 PM UTC
This incident has been resolved.
Looking to track IDEXX downtime and outages?
Pingoru polls IDEXX's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when IDEXX reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track IDEXX alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required