Cornerstone Integrated Payments Processing Degradation (Online Payments, CareCredit, Card on File)

Update timeline

1. investigating Mar 31, 2026, 05:09 PM UTC

   We are currently investigating an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows. Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods. Our engineering teams are actively working to identify the root cause and implement a resolution. We are also continuing to validate the full scope of impact across all affected payment types. We will provide updates as more information becomes available.

2. investigating Mar 31, 2026, 07:04 PM UTC

   We continue to investigate an issue affecting integrated payment processing within Cornerstone, specifically impacting online payment requests, CareCredit transactions, and Card on File workflows. Customers may experience transaction failures, delayed responses, or inconsistent payment statuses when using these payment methods. At this time, our investigation indicates this issue is likely related to an external service disruption, and we are actively working with the appropriate partners to confirm scope and resolution. Recommended Workarounds: Credit Card (CardConnect): Practices can continue processing payments directly through their payment terminals. Terminal-based transactions are not impacted. CareCredit: Practices can process transactions via the CareCredit Provider Center: https://www.carecreditprovidercenter.com/ Payments can then be recorded in Cornerstone as an offline payment to ensure the client’s account remains accurate. Our engineering teams are actively monitoring the situation and will provide updates as more information becomes available.

3. monitoring Mar 31, 2026, 09:14 PM UTC

   Service appears to be restored, and integrated payment processing is functioning normally for online payment requests, CareCredit, and Card on File workflows. We are continuing to actively monitor system performance to ensure stability and confirm full resolution. Post-Incident Guidance: CardConnect Online Payments: For any payment requests initiated today that do not appear as paid, practices should use the Status button within Cornerstone to retrieve the latest payment status directly from CardConnect. CareCredit: If transactions were processed outside of Cornerstone during the incident, ensure they are recorded as offline payments to reconcile client accounts accurately. If you continue to experience any issues, please contact Cornerstone Support.

4. resolved Apr 01, 2026, 04:23 PM UTC

   The issue affecting integrated payment processing within Cornerstone has been resolved. Online payment requests, CareCredit transactions, and Card on File workflows are now operating normally. Our monitoring has confirmed system stability, and no further impact is expected. If you continue to experience any issues, please contact Cornerstone Support. Thank you for your patience while we worked to resolve this issue.