IDEXX experienced a critical incident on April 7, 2026 affecting Diagnostic Results, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 07, 2026, 01:26 AM UTC
Message content: We appreciate your patience while we fix an issue that may temporarily impact your ability to view results. We hope to resolve the issue as quickly as possible and apologize for any inconvenience. To receive email notifications for service updates, visit status.idexxsoftware.com and subscribe to VetConnect PLUS updates.
- identified Apr 07, 2026, 02:04 AM UTC
The team has identified that VetConnect PLUS is being impacted by an incident in a Cloud Service Provider. We are working with our service provider to identify next steps.
- monitoring Apr 07, 2026, 02:14 AM UTC
Our service provider has resolved their issue and results are flowing now. We are monitoring as our service recovers, it will take some time for delayed results to catch up.
- resolved Apr 07, 2026, 02:49 AM UTC
This incident has been resolved.