IDEXX experienced a major incident on April 7, 2026 affecting PIMS Ordering, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
PIMS Ordering
Update timeline
- investigating Apr 07, 2026, 12:44 PM UTC
Asteris/Keystone, one of our third-party integrations, is currently experiencing an issue which is affecting the ability to make imaging diagnostic requests in ezyVet. Please contact Asteris/Keystone directly for further details.
- resolved Apr 07, 2026, 01:01 PM UTC
This incident has been resolved.