IDEXX incident
ezyVet - AWS outage - Potential impact for ezyVet customers in USW2
IDEXX experienced a minor incident on September 3, 2026 affecting ezyVet Software: USA and Canada West, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 03, 2026, 10:09 PM UTC
Our technical team are currently investigating the impact of an Amazon Web Services (AWS) outage that may be impacting ezyVet customers. We are working to determine the exact impact but ezyVet customers in USW2 region may experience instability within ezyVet and impact to third party integration functionality with ezyVet. Updates on the AWS incident can be found via their status page here: https://health.aws.amazon.com/health/status We will provide updates as we have more detail available on the impact to ezyVet customers.
- monitoring Sep 03, 2026, 10:52 PM UTC
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation. We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
- monitoring Sep 03, 2026, 11:38 PM UTC
AWS have advised they are seeing early signs of recovery and resolution of this incident and are continuing to monitor the situation. We are continuing investigations into any specific impacts for ezyVet customers and will provide additional updates as monitoring continues.
- resolved Sep 04, 2026, 12:11 AM UTC
This incident has been resolved.