IDEXX experienced a major incident on September 2, 2026 affecting Neo Software, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Neo Software
Update timeline
- identified Sep 02, 2026, 05:01 PM UTC
We’re currently experiencing degraded performance with AI Patient History Summarization. Our team is currently working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- resolved Sep 02, 2026, 05:29 PM UTC
This incident has been resolved.