ID Dataweb Outage History
ID Dataweb is up right nowPingoru has recorded 50 incidents for ID Dataweb: 12 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 4 of 744 (1%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 524 (0%) |
Incidents, newest first
Minor September 14, 2026 Device Profiling - Elevated Errors 7m AXN
Started Sep 14, 2026, 01:34 AM UTC· resolved Sep 14, 2026, 01:42 AM UTC
- investigating Sep 14, 2026, 01:34 AM UTC
We are seeing increased error rates with device profiling. We are monitoring this closely and will update the status of this issue as it becomes available.
- resolved Sep 14, 2026, 01:42 AM UTC
This incident has been resolved.
Minor July 14, 2026 KBA - Elevated Errors 3h 2m Attribute Providers
Started Jul 14, 2026, 03:58 PM UTC· resolved Jul 14, 2026, 07:01 PM UTC
- monitoring Jul 14, 2026, 03:58 PM UTC
We are observing elevated error rates on KBA services in production. We are monitoring this closely and will update the status of this issue as it becomes available.
- monitoring Jul 14, 2026, 06:46 PM UTC
We are seeing signs of recovery from our internal monitoring tools. We will update status once we confirm full recovery
- resolved Jul 14, 2026, 07:01 PM UTC
All KBA services have returned to normal
Minor July 6, 2026 Degraded performance - BiogovID 27m Attribute Providers
Started Jul 06, 2026, 04:47 PM UTC· resolved Jul 06, 2026, 05:14 PM UTC
- monitoring Jul 06, 2026, 04:47 PM UTC
We are observing elevated error rates on BiogovID services in production. We are monitoring closely, more details available here: https://status.incode.com/
- resolved Jul 06, 2026, 05:14 PM UTC
The service has stabilized and returned to normal
Notice March 20, 2026 Production Issue - Latency & Rollback – AXN
Started Mar 20, 2026, 04:39 PM UTC· resolved Mar 20, 2026, 04:39 PM UTC
- resolved Mar 20, 2026, 04:39 PM UTC
Starting around 1045am ET, ID Dataweb observed spikes in latency in our production environment. As a result, we have rolled back last night's deployment, which has returned stability to our production environment. We will continue to monitor throughout the day, and will provide an updated plan next week regarding the application upgrade.
Minor March 4, 2026 Production Issue 26m AXN, Admin
Started Mar 04, 2026, 10:11 PM UTC· resolved Mar 04, 2026, 10:38 PM UTC
- investigating Mar 04, 2026, 10:11 PM UTC
As of 5pm ET, we are observing higher than average latency / timeouts in production across transactions. Our system automatically failed over to our secondary region, which has restored API traffic. Gateway traffic is being rerouted currently. This should restore all connections to baseline. Once done, the team will investigate the underlying issue and determine next steps. We will post updates here in real time.
- investigating Mar 04, 2026, 10:18 PM UTC
Gateway (hosted) traffic has been successfully routed to our secondary region, and is stable. The team is now turning their attention to the underlying issue in US EAST 1. Updates will be provided in real time.
- resolved Mar 04, 2026, 10:38 PM UTC
The underlying issue has been identified and addressed in US EAST 1, and all traffic has been routed back. Traffic remains normal. We will continue to actively monitor as the team further evaluates the root cause. An RCA will be made available in the coming days.
Notice January 26, 2026 BiogovID Cosmetic UI Issue 24m Attribute Providers
Started Jan 26, 2026, 05:22 PM UTC· resolved Jan 26, 2026, 05:47 PM UTC
- investigating Jan 26, 2026, 05:22 PM UTC
We are aware of an intermittent cosmetic UI issue where “Demo App” text may appear in production and are working with the upstream provider to resolve it.
- resolved Jan 26, 2026, 05:47 PM UTC
This incident has been resolved.
Notice December 2, 2025 Degraded Performance - PII Validation 1h 55m Attribute Providers
Started Dec 02, 2025, 08:51 PM UTC· resolved Dec 02, 2025, 10:46 PM UTC
- identified Dec 02, 2025, 08:51 PM UTC
We are observing latency and errors with Experian Precise ID. This may be impacting any service which relies on SSN validation. We are in touch with the vendor, and will update here in real time.
- resolved Dec 02, 2025, 10:46 PM UTC
Experian services have been restored. We will continue to actively monitor into the evening.
Minor November 18, 2025 BiogovID Issues 6h 9m Attribute Providers
Started Nov 18, 2025, 02:15 PM UTC· resolved Nov 18, 2025, 08:24 PM UTC
- identified Nov 18, 2025, 02:15 PM UTC
Our GovID verification partner is currently experiencing issues due to the ongoing Cloudflare outage. We are in touch with the vendor, and will update as we get more information. More information can be found at the following links: - https://www.cloudflarestatus.com/ - https://status.incode.com/
- monitoring Nov 18, 2025, 03:10 PM UTC
Cloudflare has deployed a solution, which has addressed the issues with our GovID vendor. We are continuing to monitor closely.
- resolved Nov 18, 2025, 08:24 PM UTC
All systems have remained operational since the last update. We will continue to actively monitor throughout the day.
Minor November 13, 2025 Latency on PII Validation Services 1h 32m Attribute Providers
Started Nov 13, 2025, 01:21 PM UTC· resolved Nov 13, 2025, 02:54 PM UTC
- investigating Nov 13, 2025, 01:21 PM UTC
We are observing increased latency and timeouts on Experian services. We are in touch with the vendor, and will provide updates in real time.
- monitoring Nov 13, 2025, 02:01 PM UTC
Experian services have returned to normal performance levels. We will continue to actively monitor to ensure no further impact.
- resolved Nov 13, 2025, 02:54 PM UTC
Experian remains fully operational. The team will continue to actively monitor throughout the day.
Minor November 3, 2025 System Latency 1h 25m Attribute Providers
Started Nov 03, 2025, 04:44 PM UTC· resolved Nov 03, 2025, 06:09 PM UTC
- investigating Nov 03, 2025, 04:44 PM UTC
We are investigating increased latency on the ID Dataweb system. We are observing 3rd party API calls failing, including Experian. Our team is evaluating, and will provide updates in real time.
- resolved Nov 03, 2025, 06:09 PM UTC
We are observing traffic returning to normal levels within the last hour. We are following up with 3rd party providers to get more details into the issue. Once more information is obtained, ID Dataweb will provide an RCA to affected parties.
Minor October 20, 2025 BioGovID Failure (AWS outage) 1h 40m Attribute Providers
Started Oct 20, 2025, 06:25 PM UTC· resolved Oct 20, 2025, 08:05 PM UTC
- identified Oct 20, 2025, 06:25 PM UTC
Our primary BiogovID vendor is currently experiencing performance issues relating to the ongoing AWS Outage, leading to transaction failures. We are closely monitoring the situation. Status updates for GovID users can be followed here: https://status.incode.com/
- resolved Oct 20, 2025, 08:05 PM UTC
Update - The BiogovID service has been restored, per https://status.incode.com/. We are observing all BiogovID traffic returning to a normal state. We will provide an RCA from the vendor when available.
Notice October 20, 2025 Performance degradation - AWS US Outage 8h 57m AXN, Admin
Started Oct 20, 2025, 01:33 PM UTC· resolved Oct 20, 2025, 10:30 PM UTC
- investigating Oct 20, 2025, 01:33 PM UTC
We are experiencing issues relating to the current AWS outage. As of earlier this morning, ID Dataweb successfully failed over to US EAST 2, which mitigated the issue. Now - we are seeing increased latency, likely caused by 3rd party services being affected by the same issues. We are investigating, and will post updates in real time.
- monitoring Oct 20, 2025, 01:43 PM UTC
Our DevOps team has identified and resolved an issue relating to 3rd party services affected by the current AWS Outage, and we are seeing traffic return to normal. We are running regression and monitoring closely. Customers should see traffic returning to normal. More updates to come.
- monitoring Oct 20, 2025, 04:13 PM UTC
All systems have appeared operational since ~9:30am ET. We are continue to closely monitor, as the broader AWS outage remains ongoing. We will continue to provide live updates here until all 3rd party systems are restored.
- monitoring Oct 20, 2025, 08:11 PM UTC
Our Application Performance Monitoring tools indicate that ID Dataweb systems remain fully operational, in spite of the ongoing AWS issues, since roughly 9:30am ET. We will keep this incident in "monitoring" state until AWS fully closes the incident on their side.
- resolved Oct 20, 2025, 10:30 PM UTC
AWS has restored the affected systems that caused the outage in the US-EAST-1 region. All ID DataWeb services are operating normally. We are marking this incident as resolved.
Minor August 4, 2025 Partial Degradation - BioGovID Services (Incode) 1h 53m Attribute Providers
Started Aug 04, 2025, 10:02 PM UTC· resolved Aug 04, 2025, 11:55 PM UTC
- identified Aug 04, 2025, 10:02 PM UTC
We are observing a second incident with BiogovID Services provided by Incode, which is partially affecting production traffic. Incode has opened a second issue (https://status.incode.com/#). We are in touch with the appropriate support & operations teams, and will provide updates as they become available.
- monitoring Aug 04, 2025, 10:32 PM UTC
We are observing full restoration of Incode services at this time. Our team will continue to monitor throughout the evening.
- resolved Aug 04, 2025, 11:55 PM UTC
This incident has been resolved.
Major March 20, 2025 Production Cluster-Related Issues 3h 34m AXN, API, Admin, Gateway and 1 more
Started Mar 20, 2025, 04:06 PM UTC· resolved Mar 20, 2025, 07:41 PM UTC
- investigating Mar 20, 2025, 04:06 PM UTC
We are rapidly investigating an infrastructure issue affecting our PreProduction and Production environments and will provide updates shortly. The majority of traffic is currently believed to be affected including access to the admin console.
- investigating Mar 20, 2025, 04:09 PM UTC
We are continuing to investigate this issue.
- investigating Mar 20, 2025, 04:21 PM UTC
Service has been partially restored and the team is monitoring the relevant infrastructure changes.
- investigating Mar 20, 2025, 04:33 PM UTC
Service has been restored for Gateway customers and remains unavailable for API customers; we are actively resolving the issue and scaling back up relevant infrastructure.
- investigating Mar 20, 2025, 04:38 PM UTC
We are continuing to investigate this issue.
- identified Mar 20, 2025, 05:29 PM UTC
An issue with one of our Production clusters in US-East-1 (AWS) resulted in a partial failover to US-East-2; our team has identified the issue with the failover instance and is working on the fix. Services remain unavailable to API customers and degraded for Gateway customers; access to the admin console also remains degraded at this time. We will provide updates within every hour until resolution. We understand the impact of this incident and appreciate your patience. Please contact [email protected] with any questions or concerns.
- monitoring Mar 20, 2025, 05:37 PM UTC
Our team has fully resolved the related infrastructure issues and all services are fully operational for all customers at this time. We will continue to monitor performance and follow-up directly with a RCA. Incident Start: 03/20/2025, 11:50 AM EST Incident End: 03/20/2025, 01:30 PM EST Incident Duration: 1h 40m You can check this page (status.iddataweb.com) regularly or subscribe to its updates per your preference. Please contact [email protected] with any additional questions or concerns.
- resolved Mar 20, 2025, 07:41 PM UTC
This incident has been resolved and an RCA will be provided as soon as possible.