Hyland experienced a notice incident on May 16, 2025 affecting Ashburn, USA (IAD), lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 16, 2025, 01:34 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified May 16, 2025, 02:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 16, 2025, 02:21 PM UTC
Compute resources have been rebalanced across the data center to alleviate symptoms. A more detailed RCA will be released once the cause has been determined.
- monitoring May 16, 2025, 02:36 PM UTC
Hyland has implemented a fix for the issue affecting database performance and we are currently monitoring the results to ensure full resolution. We will provide a final update once we confirm that performance is fully restored. Thank you for your patience and understanding throughout the incident.
- resolved May 16, 2025, 04:50 PM UTC
Hyland has resolved all issues related to the known issues. Please contact your support representative for any issues. RCA will be provided to impacted customers.