Hyland incident

Increased error rates have been identified in IAD Datacenter

Major Resolved View vendor source →

Hyland experienced a major incident on May 27, 2025 affecting Ashburn, USA (IAD), lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 10:55 PM UTC
Resolved
May 27, 2025, 11:33 PM UTC
Duration
37m
Detected by Pingoru
May 27, 2025, 10:55 PM UTC

Affected components

Ashburn, USA (IAD)

Update timeline

  1. investigating May 27, 2025, 10:55 PM UTC

    Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. monitoring May 27, 2025, 11:22 PM UTC

    Hyland believes the issue is resolved. We are still actively monitoring. If there are issues that are still occurring, please reach out to your first line of support.

  3. resolved May 27, 2025, 11:33 PM UTC

    Hyland was made aware of increased error rates which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.