Hyland experienced a major incident on February 27, 2025 affecting Boyers, USA (PIT), lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 27, 2025, 06:10 AM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- investigating Feb 27, 2025, 06:47 AM UTC
Hyland is still investigating the issue with the highest priority. Additional details will be provided as they become available.
- identified Feb 27, 2025, 06:54 AM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- monitoring Feb 27, 2025, 06:59 AM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
- resolved Feb 27, 2025, 07:36 AM UTC
Hyland was made aware of increased error rates which may have caused a brief performance degradation. The issue is now resolved. If you continue to have any issues please contact your first line of Hyland support.