Hyland experienced a major incident on March 12, 2025 affecting Boyers, USA (PIT), lasting 17h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2025, 03:29 PM UTC
Hyland has identified an issue with Global Sign certificates not being trusted by Content solutions and are working on remediating this with the highest priority. Additional details will be provided as they become available. If you are experiencing issues within OnBase regarding certificate trust, please review the following article and take necessary action. https://connect.hyland.com/t5/hyland-cloud-blog/transition-from-entrust-to-globalsign-certificates/ba-p/484378
- identified Mar 12, 2025, 06:55 PM UTC
Hyland is continuing to perform remedial actions with the highest priority. Additional details will be provided as they become available.
- monitoring Mar 12, 2025, 08:48 PM UTC
Remedial actions have been completed and we are monitoring the results.
- monitoring Mar 12, 2025, 08:49 PM UTC
Remedial actions have been completed and we are monitoring the results.
- resolved Mar 13, 2025, 09:15 AM UTC
This incident has been resolved.