Hyland experienced a minor incident on March 13, 2025 affecting Kansas City/AWS East, USA (ARSL), lasting 16h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Kansas City/AWS East, USA (ARSL)
Update timeline
- investigating Mar 13, 2025, 07:15 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Mar 13, 2025, 07:46 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- monitoring Mar 13, 2025, 09:07 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
- resolved Mar 14, 2025, 11:31 AM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.