Hyland experienced a major incident on April 5, 2025 affecting Ashburn, USA (IAD), lasting 1h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Ashburn, USA (IAD)
Update timeline
- investigating Apr 05, 2025, 07:00 PM UTC
Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.
- identified Apr 05, 2025, 07:18 PM UTC
Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.
- monitoring Apr 05, 2025, 07:57 PM UTC
Hyland believes the issue is resolved. We are still actively monitoring.
- monitoring Apr 05, 2025, 08:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 05, 2025, 08:20 PM UTC
Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.