Hyland incident

Increased error rates have been identified

Minor Resolved View vendor source →

Hyland experienced a minor incident on April 20, 2025 affecting Boyers, USA (PIT), lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2025, 10:54 AM UTC
Resolved
Apr 20, 2025, 04:24 PM UTC
Duration
5h 29m
Detected by Pingoru
Apr 20, 2025, 10:54 AM UTC

Affected components

Boyers, USA (PIT)

Update timeline

  1. investigating Apr 20, 2025, 10:54 AM UTC

    Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. investigating Apr 20, 2025, 11:53 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 20, 2025, 12:58 PM UTC

    We are continuing to investigate this issue.

  4. investigating Apr 20, 2025, 02:11 PM UTC

    We are continuing to investigate this issue.

  5. investigating Apr 20, 2025, 03:01 PM UTC

    We are continuing to investigate this issue.

  6. identified Apr 20, 2025, 03:40 PM UTC

    Hyland has identified the issue and are still working on the remediation with the highest priority. Additional details will be provided as they become available.

  7. monitoring Apr 20, 2025, 04:13 PM UTC

    Hyland believes the issue is resolved. We are still actively monitoring.

  8. resolved Apr 20, 2025, 04:24 PM UTC

    This incident has been resolved.