Hyland incident

Increased error rates have been resolved

Major Resolved View vendor source →

Hyland experienced a major incident on April 23, 2025 affecting Boyers, USA (PIT), lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 09:10 AM UTC
Resolved
Apr 24, 2025, 01:00 PM UTC
Duration
1d 3h
Detected by Pingoru
Apr 23, 2025, 09:10 AM UTC

Affected components

Boyers, USA (PIT)

Update timeline

  1. investigating Apr 23, 2025, 09:10 AM UTC

    Hyland is aware of increased error rates. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. investigating Apr 23, 2025, 10:11 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 23, 2025, 11:09 AM UTC

    We are continuing to investigate this issue.

  4. identified Apr 23, 2025, 12:10 PM UTC

    The issue has been identified and a fix is being implemented.

  5. identified Apr 23, 2025, 01:08 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 23, 2025, 02:11 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Apr 23, 2025, 03:17 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Apr 23, 2025, 04:21 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Apr 23, 2025, 05:27 PM UTC

    We are continuing to work on a fix for this issue.

  10. identified Apr 23, 2025, 06:29 PM UTC

    We are actively working on a fix for this issue. Some customer systems have already recovered, while others are still impacted. Our team remains fully engaged and focused on ensuring that all customer systems are fully restored

  11. identified Apr 23, 2025, 07:42 PM UTC

    We are actively working on a fix for this issue. Some customer systems have already recovered, while others are still impacted. Our team remains fully engaged and focused on ensuring that all customer systems are fully restored

  12. monitoring Apr 23, 2025, 08:50 PM UTC

    Remediation for Production environments is complete, and we are now transitioning to the monitoring stage. We are also making continued progress on addressing the issue in UT environments. We will provide further updates tomorrow, April 24th, at 9:00 AM Eastern Time.

  13. resolved Apr 24, 2025, 01:00 PM UTC

    Hyland has remediated the issue. If you continue to have any issues please contact your first line of Hyland support.