Hyland incident

( Status: Resolved ) Increased error rates have been identified in the PIT data center

Major Resolved View vendor source →

Hyland experienced a major incident on April 24, 2025 affecting Boyers, USA (PIT), lasting 12h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2025, 11:49 PM UTC
Resolved
Apr 25, 2025, 12:00 PM UTC
Duration
12h 10m
Detected by Pingoru
Apr 24, 2025, 11:49 PM UTC

Affected components

Boyers, USA (PIT)

Update timeline

  1. investigating Apr 24, 2025, 11:49 PM UTC

    Hyland is aware of increased error rates in the PIT data center. Hyland is engaged and investigating this issue with the highest priority. Additional details will be provided as they become available.

  2. identified Apr 25, 2025, 12:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 25, 2025, 01:17 AM UTC

    A fix has been implemented and we are monitoring the results. If issues persist, application pools or services may need to be restarted, and document/process locks may need to be cleared.

  4. monitoring Apr 25, 2025, 02:49 AM UTC

    We are continuing to monitor the result of the applied fixes. We will provide further updates tomorrow, April 25th, at 9:00 AM Eastern Time.

  5. resolved Apr 25, 2025, 12:00 PM UTC

    This incident has been resolved. If you continue to experience issues please contact your first line of support.