HUIT Outage History

The Regulated Data (ReD) Environment is currently experiencing issues with provisioning and dispatching GPU jobs. AWS has confirmed limited GPU availability for the instance types used by the main GPU partitions. The Univ RCD Services team is investigating options to increase availability and restore normal GPU job processing. The team will continue to monitor and provide updates.

HUIT is experiencing issues with sending messages via Kiteworks. We are actively working with our vendor and will provide updates when we have them. In the meantime we recommend sending message with Office Message Encryption (OME) via Outlook if necessary.

HUIT is aware that the Canvas platform is currently unavailable due to a cyber incident. This incident is understood to impact many Instructure customers worldwide and is not specific to Harvard. We will post updates here as new information becomes available.

The Canvas platform continues to be unavailable. Instructure is continuing to investigate and work toward resolution. We will post updates here as new information becomes available.

HUIT Networking is aware of an Eversource Energy substation issue currently impacting power and network services in the following buildings: Gutman, Longfellow, Read, Nichols, Larsen, Westengard, 51 Brattle, 86 Brattle,83 Brattle, 53 Church, Alumnae House, and 125 Mt. Auburn. HSGE and Harvard Electricians are actively engaged with Eversource to address the issue. At this time, there is no estimated timeline for power restoration. We are also aware of a network outage affecting Mather House and are working to remediate it.

Network services in Mather House have been restored. Power issue is still being investigated at remaining buildings.

We are currently receiving reports that my.Harvard is inaccessible, with users unable to log in. We are actively investigating and will provide updates as more information becomes available

We are continuing to investigate access issues affecting my.harvard. Course materials remain available and can be accessed via canvas.harvard.edu. We will provide updates as additional information becomes available.

HUIT is aware of an issue impacting alumni access to the my.harvard.edu. We are currently investigating the issue and expect access to be restored on a rolling basis, access expected to be restored by 4:00 pm.

HUIT is aware of an issue causing some HarvardSites Drupal sites to load slowly. We are currently investigating the issue and will provide updates as they become available.

HUIT is aware of intermittent issues with accessing Harvard AI Sandbox. We are currently investigating the issue and will provide updates as they become available.

We are aware that some emergency lines at the Science and Engineering Complex, Soldiers Field Park buildings (inc. Garage), and 1 Western Ave are currently offline. Verizon is on the way to restore service. We will provide an update when service is restored.

HUIT is aware of an issue impacting Harvard Dataverse. We are currently investigating the issue and will provide updates as they become available.

We are currently experiencing server issues with the Harvard Analytics and Reporting Tool (HART). Some users may have difficulty logging in this morning. The system is expected to be restored by 10:30 am.

Microsoft has confirmed broad issues with M365. We are actively working with Microsoft to remediate this issue. We will provide an update as we learn more.

Due to a flood in a Smith Campus Center subbasement, network connectivity is unavailable in the following locations: Farkas Hall, Apley Court, 65 Mt Auburn, 65R Mt Auburn, 67 Mt Auburn, and HUPD Smith Substation. Network connectivity within the Smith Campus Center itself is not impacted. We are working with Harvard Facilities to restore service and will provide an update when available.

LXP is currently experiencing intermittent issues. We are actively investigating the problem. Please visit the HUIT Service Status Dashboard for regular updates about this situation. We apologize for the inconvenience and hope to resolve this issue soon.

Our vendor is experiencing issues with Github.com, we are monitoring the situation and will provide updates when we have them.

HUIT is aware of a global vendor outage at Cloudflare causing intermittent errors and slow load times for a subset of Harvard services. We are currently monitoring all critical sites, and will provide updates as more information becomes available.

We are continuing to investigate this issue.

HUIT is investigating an intermittent issue affecting access to some (less than 50) sites running on the HarvardSites platform. As of this notice, this issue is only impacting individuals who are on Harvard campus networks and visiting a bare domain. A suggested temporary workaround is to advise the user to add “www.” to the url. e.g. www.huit.harvard.edu