HUIT incident
AWS Regional Outage impacting Canvas, Qualtrics and other HUIT services
HUIT experienced a critical incident on October 20, 2025 affecting Harvard Wiki and Adobe Creative Cloud and 1 more component, lasting 8h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:28 PM UTC
Due to an Amazon Web Services (AWS) outage, several HUIT services including Canvas and Qualtrics are currently unavailable or experiencing performance issues. The AWS outage is a widespread issue not specific to Harvard. Currently identified impacted services include: Canvas Qualtrics Panopto
- investigating Oct 20, 2025, 03:09 PM UTC
Due to the ongoing Amazon Web Services (AWS) outage, several HUIT services remain unavailable or are experiencing performance issues. AWS has identified the root cause and is working to restore service. Currently identified impacted services include: Adobe Creative Cloud Canvas Panopto Qualtrics Smartsheet
- investigating Oct 20, 2025, 04:01 PM UTC
Due to the ongoing Amazon Web Services (AWS) outage, several HUIT services remain unavailable or are experiencing performance issues. AWS has identified the root cause and is working to restore service. Currently identified impacted services include: Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Panopto Qualtrics Smartsheet
- investigating Oct 20, 2025, 04:12 PM UTC
Due to the ongoing Amazon Web Services (AWS) outage, several HUIT services remain unavailable or are experiencing performance issues. AWS has identified the root cause and is working to restore service. Currently identified impacted services include: Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Panopto Qualtrics Smartsheet
- investigating Oct 20, 2025, 05:31 PM UTC
Amazon Web Services (AWS) is continuing work to restore service but currently has no estimated time of resolution. The services listed below remain unavailable or are experiencing performance issues. Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Harvard AI Sandbox Panopto Qualtrics Smartsheet If you experience access or performances issues with other IT services, please contact the HUIT Service Desk. We sincerely apologize for the inconvenience.
- monitoring Oct 20, 2025, 08:22 PM UTC
Amazon Web Services (AWS) continues to see improvements in their environment but currently has no estimated time of resolution. The services listed below remain unavailable or are experiencing performance issues: Adobe Creative Cloud Canvas HUIT Jira HUIT Confluence Harvard Wiki Harvard AI Sandbox Panopto Qualtrics Smartsheet If you experience access or performances issues with other IT services, please contact the HUIT Service Desk. We sincerely apologize for the inconvenience.
- monitoring Oct 20, 2025, 09:38 PM UTC
Canvas is still unavailable and other HUIT services are experiencing performance issues due to an extended Amazon Web Services (AWS) outage. Although AWS has identified the root cause, they are still working to restore service. We understand that this extended outage has been disruptive, and we sincerely apologize for the inconvenience.
- resolved Oct 20, 2025, 11:24 PM UTC
The extended outage to Amazon Web Services (AWS) has been resolved, and Canvas service has been restored. Other HUIT services affected by today’s outage are also fully restored. HUIT will continue to closely monitor system performance. If you experience any further issues, please contact the HUIT Service Desk. We apologize for the disruption caused by today’s extended outage and appreciate your patience as we worked with our vendors to restore service.