HUIT Outage History

HUIT is investigating intermittent wireless network connectivity. Users may experience brief or inconsistent connections to Harvard Wi-Fi. As a temporary workaround, please connect to the wired network using an Ethernet cable or docking station, if available. We are working to resolve the issue and will provide updates as more information becomes available.

We are currently experiencing potential delays with external email delivery. Messages sent from addresses outside our organization may take longer than usual to arrive. Internal email is not affected. We appreciate your patience while the issue is being investigated.

We are aware of a power outage caused by damage to a utility pole affecting the following buildings: Agassiz, Alumnae, Byerly, 83 Brattle, 86 Brattle, Fay, Greenleaf, Knafel, Putnam, Schlesinger, and Wallace. As a result, both wired and wireless network connectivity are currently unavailable in these buildings. We are actively monitoring the situation and will provide updates as more information becomes available.

We are continuing to investigate this issue.

Power and network connectivity have been temporarily restored to Fay Hall, Agassiz, Byerly Hall, Putnam, and the lower levels of Schlesinger Library. Services remain unavailable in the other affected buildings. We will continue to provide updates as more information becomes available.

HUIT is aware of a performance issue impacting my.Harvard. We are currently investigating the issue and will provide updates as they become available.

HUIT Confluence is currently unavailable due to a vendor outage affecting Atlassian Confluence. JIRA and Wiki services remain stable and are not impacted at this time. We are monitoring Atlassian’s status page and will provide updates as more information becomes available: https://confluence.status.atlassian.com/

The Regulated Data (ReD) Environment is currently experiencing issues with provisioning and dispatching GPU jobs. AWS has confirmed limited GPU availability for the instance types used by the main GPU partitions. The Univ RCD Services team is investigating options to increase availability and restore normal GPU job processing. The team will continue to monitor and provide updates.

HUIT is experiencing issues with sending messages via Kiteworks. We are actively working with our vendor and will provide updates when we have them. In the meantime we recommend sending message with Office Message Encryption (OME) via Outlook if necessary.

HUIT is aware that the Canvas platform is currently unavailable due to a cyber incident. This incident is understood to impact many Instructure customers worldwide and is not specific to Harvard. We will post updates here as new information becomes available.

The Canvas platform continues to be unavailable. Instructure is continuing to investigate and work toward resolution. We will post updates here as new information becomes available.

HUIT Networking is aware of an Eversource Energy substation issue currently impacting power and network services in the following buildings: Gutman, Longfellow, Read, Nichols, Larsen, Westengard, 51 Brattle, 86 Brattle,83 Brattle, 53 Church, Alumnae House, and 125 Mt. Auburn. HSGE and Harvard Electricians are actively engaged with Eversource to address the issue. At this time, there is no estimated timeline for power restoration. We are also aware of a network outage affecting Mather House and are working to remediate it.

Network services in Mather House have been restored. Power issue is still being investigated at remaining buildings.

We are currently receiving reports that my.Harvard is inaccessible, with users unable to log in. We are actively investigating and will provide updates as more information becomes available

We are continuing to investigate access issues affecting my.harvard. Course materials remain available and can be accessed via canvas.harvard.edu. We will provide updates as additional information becomes available.

HUIT is aware of an issue impacting alumni access to the my.harvard.edu. We are currently investigating the issue and expect access to be restored on a rolling basis, access expected to be restored by 4:00 pm.

HUIT is aware of an issue causing some HarvardSites Drupal sites to load slowly. We are currently investigating the issue and will provide updates as they become available.

HUIT is aware of intermittent issues with accessing Harvard AI Sandbox. We are currently investigating the issue and will provide updates as they become available.

We are aware that some emergency lines at the Science and Engineering Complex, Soldiers Field Park buildings (inc. Garage), and 1 Western Ave are currently offline. Verizon is on the way to restore service. We will provide an update when service is restored.

HUIT is aware of an issue impacting Harvard Dataverse. We are currently investigating the issue and will provide updates as they become available.

We are currently experiencing server issues with the Harvard Analytics and Reporting Tool (HART). Some users may have difficulty logging in this morning. The system is expected to be restored by 10:30 am.

Microsoft has confirmed broad issues with M365. We are actively working with Microsoft to remediate this issue. We will provide an update as we learn more.