HubSpot incident
"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"
HubSpot experienced a notice incident on April 6, 2026 affecting CRM and Marketing Tools and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 06, 2026, 06:59 PM UTC
We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.
- resolved Apr 06, 2026, 07:08 PM UTC
Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.