HubSpot incident

Contacts Search is unavailable for some customers

Notice Resolved View vendor source →

HubSpot experienced a notice incident on July 24, 2025 affecting CRM, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2025, 08:27 PM UTC
Resolved
Jul 24, 2025, 08:57 PM UTC
Duration
29m
Detected by Pingoru
Jul 24, 2025, 08:27 PM UTC

Affected components

CRM

Update timeline

  1. identified Jul 24, 2025, 08:27 PM UTC

    We've identified the issue that's caused Contacts Search to be unavailable since 3:49 PM EDT (UTC -04:00) on Jul 24, 2025. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 15 minutes.

  2. monitoring Jul 24, 2025, 08:36 PM UTC

    We've addressed the issue that caused Contacts Search to be unavailable since 3:49 PM EDT (UTC -04:00) on Jul 24, 2025. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 15 minutes.

  3. monitoring Jul 24, 2025, 08:51 PM UTC

    We've addressed the issue that caused Contacts Search to be unavailable since 3:49 PM EDT (UTC -04:00) on Jul 24, 2025. We're continuing to monitor performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes.

  4. resolved Jul 24, 2025, 08:57 PM UTC

    Contacts Search is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Contacts Search should be working properly. No data was lost.