HubSpot incident

HelpDesk and CRM are unavailable for some customers

Notice Resolved View vendor source →

HubSpot experienced a notice incident on October 7, 2025 affecting CRM, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 09:13 AM UTC
Resolved
Oct 07, 2025, 10:32 AM UTC
Duration
1h 18m
Detected by Pingoru
Oct 07, 2025, 09:13 AM UTC

Affected components

CRM

Update timeline

  1. investigating Oct 07, 2025, 09:13 AM UTC

    HelpDesk and CRM aren't available right now. We're investigating what's causing this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

  2. monitoring Oct 07, 2025, 09:39 AM UTC

    Network issues caused CRM to be unavailable from 4:43 AM EDT (UTC -04:00) on Oct 7, 2025. We're monitoring the CRM to make sure there are no further issues. We will be back with an update within an hour.

  3. resolved Oct 07, 2025, 10:32 AM UTC

    All areas are now fully accessible. This issue was the result of Cloudflare network congestion which has been resolved. The incident has been fully resolved and all areas should be working properly. No data was lost.