HubSpot incident

Pricing page, Subscription Management, User Provision and Checkout are unavailable for some customers

Notice Resolved View vendor source →

HubSpot experienced a notice incident on October 7, 2025, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 05:25 PM UTC
Resolved
Oct 07, 2025, 05:34 PM UTC
Duration
8m
Detected by Pingoru
Oct 07, 2025, 05:25 PM UTC

Update timeline

  1. identified Oct 07, 2025, 05:25 PM UTC

    We've identified the issue that's caused Pricing page, Subscription Management, User Provision and Checkout to be unavailable since 12:48 PM EDT (UTC -04:00) on Oct 7, 2025. We're addressing the cause of this issue and will update this page when we have more information. We will be back with an update within 30 minutes.

  2. monitoring Oct 07, 2025, 05:32 PM UTC

    We've addressed the issue that caused Pricing page, Subscription Management, User Provision and Checkout to be unavailable since 12:48 PM EDT (UTC -04:00) on Oct 7, 2025. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

  3. resolved Oct 07, 2025, 05:34 PM UTC

    Pricing page, Subscription Management, User Provision and Checkout are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Pricing page, Subscription Management, User Provision and Checkout should be working properly. No data was lost.