HRS incident

IHG Service Degradation

Resolved after 4 hours 5 minutes, affecting Connect and Corporate Booking Portal and 1 more, on October 2, 2026.

resolved Oct 03, 2026, 03:08 AM UTC

Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations

Started
Oct 02, 2026, 11:02 PM UTC
Resolved
Oct 03, 2026, 03:08 AM UTC
Duration
4h 5m
Detected by Pingoru
Oct 02, 2026, 11:02 PM UTC

Affected components

ConnectCorporate Booking PortalHRS Web Service APIHRS Concur APICRS API ConnectsGDS AppsAmadeus MS

Update timeline

  1. investigating Oct 02, 2026, 11:02 PM UTC

    We are currently experiencing service degradation affecting IHG availability. We are actively working with IHG’s technical team to resolve the issue and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

  2. resolved Oct 03, 2026, 03:08 AM UTC

    Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations

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