HRS incident

Availability Requests Failure for Solmelia

Resolved after 3 hours 51 minutes, affecting Connect and Corporate Booking Portal and 1 more, on October 14, 2026.

monitoring Oct 14, 2026, 03:43 PM UTC

Service is back to normal now.

Started
Oct 14, 2026, 11:56 AM UTC
Resolved
Oct 14, 2026, 03:47 PM UTC
Duration
3h 51m
Detected by Pingoru
Oct 14, 2026, 11:56 AM UTC

Affected components

ConnectCorporate Booking PortalHRS Web Service APIHRS Concur APICRS API Connects

Update timeline

  1. investigating Oct 14, 2026, 11:56 AM UTC

    Hi, We have been experiencing availability failure for Solmelia for the past hour. We are already in touch with Solmelia and working to get this resolved as soon as possible.

  2. investigating Oct 14, 2026, 01:11 PM UTC

    Hi, Provider is actively working to minimise the impact and ensure the stability of the service.

  3. investigating Oct 14, 2026, 02:29 PM UTC

    Provider is actively working on resolving the issue and ensure the stability of the service.

  4. monitoring Oct 14, 2026, 03:43 PM UTC

    Service is back to normal now.

  5. resolved Oct 14, 2026, 03:47 PM UTC

    Service is back to normal now.

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