HRS Outage History

HRS is up right now

HRS had 12 outages in the last 2 years totaling 35h 9m of downtime — averaging 0.5 incidents per month.

There were 12 HRS outages since January 28, 2026 totaling 35h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hrs.com

Minor May 24, 2026

Service HRS Web Service API seems to be down

Detected by Pingoru
May 24, 2026, 02:04 AM UTC
Resolved
May 24, 2026, 02:58 AM UTC
Duration
54m
Affected: HRS Web Service API
Timeline · 2 updates
  1. investigating May 24, 2026, 02:04 AM UTC

    According to our monitoring system this service has become unresponsive, we’re investigating.

  2. resolved May 24, 2026, 02:58 AM UTC

    Service is back up.

Read the full incident report →

Minor May 24, 2026

Service HRS Concur API seems to be down

Detected by Pingoru
May 24, 2026, 02:04 AM UTC
Resolved
May 24, 2026, 02:58 AM UTC
Duration
54m
Affected: HRS Concur API
Timeline · 2 updates
  1. investigating May 24, 2026, 02:04 AM UTC

    According to our monitoring system this service has become unresponsive, we’re investigating.

  2. resolved May 24, 2026, 02:58 AM UTC

    Service is back up.

Read the full incident report →

Minor May 24, 2026

Service Mobile seems to be down

Detected by Pingoru
May 24, 2026, 02:04 AM UTC
Resolved
May 24, 2026, 02:58 AM UTC
Duration
54m
Affected: Mobile
Timeline · 2 updates
  1. investigating May 24, 2026, 02:04 AM UTC

    According to our monitoring system this service has become unresponsive, we’re investigating.

  2. resolved May 24, 2026, 02:58 AM UTC

    Service is back up.

Read the full incident report →

Major May 23, 2026

No Traffic come to some GDS services

Detected by Pingoru
May 23, 2026, 06:05 PM UTC
Resolved
May 24, 2026, 03:18 AM UTC
Duration
9h 13m
Affected: GDS AppsAmadeus CrypticAmadeus MSSabre
Timeline · 2 updates
  1. investigating May 23, 2026, 10:17 PM UTC

    We are observing no traffic. Internally GDS application works. Investigating.

  2. resolved May 24, 2026, 03:18 AM UTC

    This was internal DNS resolving issue.

Read the full incident report →

Minor May 7, 2026

1 - Investigating - HRS service notification

Detected by Pingoru
May 07, 2026, 08:57 AM UTC
Resolved
May 07, 2026, 09:02 AM UTC
Duration
4m
Affected: HRS Concur API
Timeline · 2 updates
  1. investigating May 07, 2026, 08:57 AM UTC

    Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations

  2. resolved May 07, 2026, 09:02 AM UTC

    Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations

Read the full incident report →

Minor April 11, 2026

Derbysoft Service Degradation

Detected by Pingoru
Apr 11, 2026, 01:57 PM UTC
Resolved
Apr 11, 2026, 02:42 PM UTC
Duration
44m
Affected: ConnectCorporate Booking PortalCRS API ConnectsGDS AppsAmadeus MS
Timeline · 2 updates
  1. investigating Apr 11, 2026, 01:57 PM UTC

    We are currently experiencing an unplanned degradation from DerbySoft, which may have resulted in reduced availability on the portal. Our team is actively working with their technical team to resolve the issue as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.

  2. resolved Apr 11, 2026, 02:42 PM UTC

    Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. Thank you for understanding.

Read the full incident report →

Major March 24, 2026

Service Corporate Booking Portal seems to be down

Detected by Pingoru
Mar 24, 2026, 11:47 AM UTC
Resolved
Mar 24, 2026, 12:05 PM UTC
Duration
17m
Affected: Corporate Booking Portal
Timeline · 2 updates
  1. investigating Mar 24, 2026, 11:47 AM UTC

    According to our monitoring system this service has become unresponsive, we’re investigating.

  2. resolved Mar 24, 2026, 12:05 PM UTC

    Service is back up.

Read the full incident report →

Minor March 24, 2026

Solmelia Service Degradation

Detected by Pingoru
Mar 24, 2026, 06:00 AM UTC
Resolved
Mar 24, 2026, 06:18 AM UTC
Duration
17m
Affected: ConnectCorporate Booking PortalHRS Web Service APIHRS Concur APICRS API ConnectsGDS AppsAmadeus MS
Timeline · 2 updates
  1. investigating Mar 24, 2026, 06:00 AM UTC

    There is currently an unplanned degradation affecting Solmelia and its related properties. We are in contact with the relevant teams and are working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience caused. Thank you.

  2. resolved Mar 24, 2026, 06:18 AM UTC

    Service is back to normal now, everything is working as expected.

Read the full incident report →

Major March 15, 2026

AMADEUS Availability Failure

Detected by Pingoru
Mar 15, 2026, 03:14 AM UTC
Resolved
Mar 15, 2026, 05:51 AM UTC
Duration
2h 37m
Affected: CRS API Connects
Timeline · 3 updates
  1. investigating Mar 15, 2026, 03:14 AM UTC

    Hi All, We are currently experiencing 100% availability failure from AMADEUS for the past 20 minutes, which is affecting our operational capabilities. AMADEUS support has been contacted for immediate resolution.

  2. investigating Mar 15, 2026, 04:46 AM UTC

    Hi All, Issue still persist and AMADEUS is actively working to fix it.

  3. resolved Mar 15, 2026, 05:51 AM UTC

    The issue is now resolved and service is back to normal.

Read the full incident report →

Major March 11, 2026

4 - Post Mortem - HRS service notification

Detected by Pingoru
Mar 11, 2026, 05:45 AM UTC
Resolved
Mar 11, 2026, 10:00 AM UTC
Duration
4h 15m
Affected: ConnectCorporate Booking PortalHRS Web Service APIHRS Concur APIMobileGDS AppsAmadeus CrypticAmadeus MSSabreTravelport
Timeline · 1 update
  1. investigating Mar 11, 2026, 11:43 AM UTC

    Dear Customer, we have identified a degradation of our partner responsible for processing credit cards. Issue is now resolved Impact as Reported: Unable to tokenize new CC

Read the full incident report →

Minor February 19, 2026

BCOM Booking Failure

Detected by Pingoru
Feb 19, 2026, 06:46 AM UTC
Resolved
Feb 19, 2026, 11:25 AM UTC
Duration
4h 38m
Affected: CRS API Connects
Timeline · 5 updates
  1. investigating Feb 19, 2026, 06:46 AM UTC

    Hi, We are currently experiencing a service degradation impacting BCOM bookings, with a 34% failure rate. The issue has been escalated to BCOM, and we are awaiting their response. This service disruption may impact operational performance. Sorry for the inconvenience caused.

  2. investigating Feb 19, 2026, 08:49 AM UTC

    Issue is still ongoing and we are waiting for a response from BCOM

  3. investigating Feb 19, 2026, 10:50 AM UTC

    The issue remains unresolved. BCOM is actively working on a fix.

  4. investigating Feb 19, 2026, 11:18 AM UTC

    The issue for BCOM has been resolved

  5. resolved Feb 19, 2026, 11:25 AM UTC

    The issue for Radisson has been resolved

Read the full incident report →

Minor February 18, 2026

Availability Requests Failure for AMADEUS

Detected by Pingoru
Feb 18, 2026, 06:51 AM UTC
Resolved
Feb 18, 2026, 05:09 PM UTC
Duration
10h 18m
Affected: CRS API Connects
Timeline · 2 updates
  1. investigating Feb 18, 2026, 03:51 PM UTC

    Dear customer, We are investigating a disruption in one of our CRS provider service (AMADEUS) from last 5 hours and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding.

  2. resolved Feb 18, 2026, 05:09 PM UTC

    The Issue has been resolved now.

Read the full incident report →