HRS had 12 outages in the last 2 years totaling 35h 9m of downtime — averaging 0.5 incidents per month.
There were 12 HRS outages since January 28, 2026 totaling 35h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
We are observing no traffic. Internally GDS application works. Investigating.
This was internal DNS resolving issue.
Dear customer We are investigating a disruption to our service and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding. HRS Product Operations
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. If you require further information please contact your account team. Thank you for understanding. HRS Product Operations
We are currently experiencing an unplanned degradation from DerbySoft, which may have resulted in reduced availability on the portal. Our team is actively working with their technical team to resolve the issue as quickly as possible. We apologize for the inconvenience caused and appreciate your patience.
Dear customer The issue is resolved and normal service has been restored. We’re sorry for any inconvenience caused during the disruption. Thank you for understanding.
According to our monitoring system this service has become unresponsive, we’re investigating.
Service is back up.
There is currently an unplanned degradation affecting Solmelia and its related properties. We are in contact with the relevant teams and are working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience caused. Thank you.
Service is back to normal now, everything is working as expected.
Hi All, We are currently experiencing 100% availability failure from AMADEUS for the past 20 minutes, which is affecting our operational capabilities. AMADEUS support has been contacted for immediate resolution.
Hi All, Issue still persist and AMADEUS is actively working to fix it.
The issue is now resolved and service is back to normal.
Dear Customer, we have identified a degradation of our partner responsible for processing credit cards. Issue is now resolved Impact as Reported: Unable to tokenize new CC
Hi, We are currently experiencing a service degradation impacting BCOM bookings, with a 34% failure rate. The issue has been escalated to BCOM, and we are awaiting their response. This service disruption may impact operational performance. Sorry for the inconvenience caused.
Issue is still ongoing and we are waiting for a response from BCOM
The issue remains unresolved. BCOM is actively working on a fix.
The issue for BCOM has been resolved
The issue for Radisson has been resolved
Dear customer, We are investigating a disruption in one of our CRS provider service (AMADEUS) from last 5 hours and are working with the highest priority to determine the impact and restore the service. Please accept our sincere apologies for the inconvenience caused and thank you for your understanding.
The Issue has been resolved now.