Resolved after 3 hours 19 minutes, affecting Pro web and Payment processing - Stripe and 1 more, on February 8, 2021.
We've identified the issue and are working on a fix. Credit card processing and customer notifications are now back to normal. The Quickbooks Desktop integration is the only part of the system that is still experiencing issues.
Affected components
Update timeline
- investigating Feb 08, 2021, 02:53 PM UTC
We are currently investigating this issue.
- investigating Feb 08, 2021, 03:05 PM UTC
We are continuing to investigate this issue.
- investigating Feb 08, 2021, 03:05 PM UTC
We are continuing to investigate this issue.
- investigating Feb 08, 2021, 03:42 PM UTC
We are continuing to investigate the issue. Credit card payments are failing to process, email & SMS notifications are delayed, and Quickbooks syncs are taking longer than usual.
- identified Feb 08, 2021, 04:06 PM UTC
We've identified the issue and are working on a fix. Credit card processing and customer notifications are now back to normal. The Quickbooks Desktop integration is the only part of the system that is still experiencing issues.
- resolved Feb 08, 2021, 06:13 PM UTC
This incident has been resolved.
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