Resolved after 6 hours 43 minutes, affecting Pro web and Payment processing - Stripe and 1 more, on December 7, 2021.
The back-end service provider is recovering and things should be returning to normal, although there may be some delays.
Affected components
Update timeline
- identified Dec 07, 2021, 08:07 PM UTC
We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).
- identified Dec 07, 2021, 08:59 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 07, 2021, 09:00 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 07, 2021, 09:00 PM UTC
We are monitoring a service provider outage impacting multiple 3rd-party providers that we use (loans, email sending and tax calculations).
- identified Dec 07, 2021, 10:34 PM UTC
The upstream service provider has begun executing a fix. Some services may begin to function again. We do not yet have an ETA on a full recovery.
- monitoring Dec 08, 2021, 01:10 AM UTC
The back-end service provider is recovering and things should be returning to normal, although there may be some delays.
- monitoring Dec 08, 2021, 01:11 AM UTC
The back-end service provider is recovering and things should be returning to normal, although there may be some delays.
- resolved Dec 08, 2021, 02:50 AM UTC
This incident has been resolved.
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