Housecall Pro incident
Degraded performance sending SMS messages (3rd-party) 2021-12-10
Minor Vendor's status page →
Resolved after 1 hour 19 minutes, affecting Text notifications, on December 10, 2021.
We are continuing to monitor for any further issues.
Affected components
Text notifications
Update timeline
- investigating Dec 10, 2021, 08:52 PM UTC
We're experiencing issues sending SMS through our 3rd-party service. They have been notified and are investigating.
- identified Dec 10, 2021, 08:56 PM UTC
The 3rd-party provider has identified the issue and is working on mitigation.
- identified Dec 10, 2021, 08:59 PM UTC
The 3rd-party provider has identified the issue and is working on mitigation.
- monitoring Dec 10, 2021, 09:11 PM UTC
The issue appears to be recovering; we continue to monitor the situation.
- monitoring Dec 10, 2021, 09:23 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 10, 2021, 10:12 PM UTC
This incident has been resolved.
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