Housecall Pro incident

2022_08_17

Resolved after 3 hours 36 minutes, affecting Pro web and Add a job API and 1 more, on August 17, 2022.

resolved Aug 17, 2022, 06:31 PM UTC

All outages have been fully restored and the Housecall Pro website and mobile experiences are back online. Thank you for your patience as we worked through the issues.

Started
Aug 17, 2022, 02:54 PM UTC
Resolved
Aug 17, 2022, 06:31 PM UTC
Duration
3h 36m
Detected by Pingoru
Aug 17, 2022, 02:54 PM UTC

Affected components

Pro webAdd a job APIiOS Mobile AppAndroid mobile app

Update timeline

  1. investigating Aug 17, 2022, 02:54 PM UTC

    We experienced an outage from roughly 10:00 through 10:35 EST. At this point, the website is back up and running, and we are currently diagnosing and understanding what caused it. You may continue to experience issues as we recover. We will continue to give updates as we get more information.

  2. resolved Aug 17, 2022, 06:31 PM UTC

    All outages have been fully restored and the Housecall Pro website and mobile experiences are back online. Thank you for your patience as we worked through the issues.

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