Housecall Pro incident

Application intermittently slow/down

Resolved after 4 hours, affecting Pro web and Payment processing - Stripe and 1 more, on December 13, 2022.

resolved Dec 14, 2022, 01:21 AM UTC

Our team has monitored the recovery for the past few hours and confirmed that the issue is resolved.

Started: Dec 13, 2022, 09:21 PM UTC
Resolved: Dec 14, 2022, 01:21 AM UTC
Duration: 4h
Detected by Pingoru: Dec 13, 2022, 09:21 PM UTC

Affected components

Pro webPayment processing - StripeQuickBooks OnlineText notificationsEmail notificationsOnline bookingGoogle calendarConsumer webAdd a job APIiOS Mobile App

Update timeline

investigating Dec 13, 2022, 09:21 PM UTC

Our application is intermittently unresponsive or slow. We are investigating the issue.
identified Dec 13, 2022, 10:10 PM UTC

We’ve identified the issue and are working on a full resolution.
identified Dec 13, 2022, 10:30 PM UTC

We are continuing to work on a fix for this issue.
monitoring Dec 13, 2022, 10:31 PM UTC

All outages have been fully restored and Housecall Pro is back online. Thank you for your patience as we quickly resolved the issue. We will monitor closely to ensure no further outages.
resolved Dec 14, 2022, 01:21 AM UTC

Our team has monitored the recovery for the past few hours and confirmed that the issue is resolved.

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