Housecall Pro incident

Voice dialer down

Resolved after 3 hours 42 minutes, affecting Voice, on February 9, 2023.

monitoring Feb 10, 2023, 03:38 AM UTC

We are continuing to monitor for any further issues.

Started
Feb 09, 2023, 11:56 PM UTC
Resolved
Feb 10, 2023, 03:39 AM UTC
Duration
3h 42m
Detected by Pingoru
Feb 09, 2023, 11:56 PM UTC

Affected components

Voice

Update timeline

  1. investigating Feb 09, 2023, 11:56 PM UTC

    The web dialer for our VoIP solution is currently down. We appreciate your patience while our engineers work hard to fix it. Please subscribe to our status page to receive updates when we have a resolution.

  2. monitoring Feb 10, 2023, 12:37 AM UTC

    We have identified the cause of the issue and have deployed a fix which has restored access to the dialer. We will continue to monitor the fix.

  3. monitoring Feb 10, 2023, 03:38 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 10, 2023, 03:39 AM UTC

    This issue has been resolved.

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