Housecall Pro incident

Chat functionality temporarily unavailable

Resolved after 1 hour 46 minutes, affecting Chat, on September 13, 2023.

resolved Sep 14, 2023, 12:52 AM UTC

The issue has been resolved and chat functionality has been fully restored. We will monitor closely to ensure no further outages. Chat functionality was down 211 minutes from 20:28-23:59 UTC.

Started
Sep 13, 2023, 11:06 PM UTC
Resolved
Sep 14, 2023, 12:52 AM UTC
Duration
1h 46m
Detected by Pingoru
Sep 13, 2023, 11:06 PM UTC

Affected components

Chat

Update timeline

  1. identified Sep 13, 2023, 11:06 PM UTC

    Our 3rd party provider that supports our chat feature is experiencing an outage, causing the functionality to be temporarily unavailable. We are diligently working with our provider to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.

  2. resolved Sep 14, 2023, 12:52 AM UTC

    The issue has been resolved and chat functionality has been fully restored. We will monitor closely to ensure no further outages. Chat functionality was down 211 minutes from 20:28-23:59 UTC.

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