Housecall Pro incident
SMS messaging impacted for a small subset of customers
Resolved after 4 days 1 hour, affecting Text notifications, on February 23, 2024.
We have implemented a fix and communicated to all impacted customers how they can get back to full usage of SMS messaging.
Affected components
Update timeline
- identified Feb 23, 2024, 07:28 PM UTC
Earlier today, a technical issue impacted a small number of our customers who have lost access to SMS messaging through our platform. We are working to resolve this issue immediately and will be communicating to all impacted customers as soon as we have a resolution.
- monitoring Feb 24, 2024, 12:09 AM UTC
We have implemented a fix and communicated to all impacted customers how they can get back to full usage of SMS messaging.
- resolved Feb 27, 2024, 08:39 PM UTC
This incident has been resolved.
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