Hornetsecurity incident

[HSE20261110-01-I] Incident: Phishing Reporter

Ongoing since 02:30 PM UTC, affecting Security Awareness Service and Security Awareness Service (Security Awareness Service — United States - Atlanta) and 1 more.

monitoring Nov 10, 2026, 03:12 PM UTC

Phishing Reporter add-in capabilities have been restored. We continue to monitor to ensure that no further issues are encountered.

Started
Nov 10, 2026, 02:30 PM UTC
Resolved
Ongoing
Duration
● 1h 19m
Detected by Pingoru
Nov 10, 2026, 02:30 PM UTC

Affected components

Security Awareness ServiceSecurity Awareness Service (Security Awareness Service — United States - Atlanta)Security Awareness Service (Security Awareness Service — Germany - Hannover)Security Awareness Service (Security Awareness Service — Canada - Montreal)Security Awareness Service (Security Awareness Service — Switzerland - Central)Security Awareness Service (Security Awareness Service — France - Lille)Security Awareness Service (Security Awareness Service — Germany - Düsseldorf)Security Awareness Service (Security Awareness Service — Germany - Frankfurt)

Update timeline

  1. investigating Nov 10, 2026, 02:30 PM UTC

    We are aware of a partial disruption affecting the Phishing Reporter add-in. Users may be unable to report emails through the add-in. The cause is under investigation. Other services are not affected.

  2. identified Nov 10, 2026, 03:10 PM UTC

    The cause has been identified. Other services remain unaffected.

  3. monitoring Nov 10, 2026, 03:12 PM UTC

    Phishing Reporter add-in capabilities have been restored. We continue to monitor to ensure that no further issues are encountered.

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