Hornetsecurity incident

[HSE20261027-01-I] Incident: Partial Service Disruption: German Service Hotline

Resolved after 13 minutes, affecting Ticket System and Ticket System (Ticket System — Europe - West), on October 27, 2026.

investigating Oct 27, 2026, 08:33 AM UTC

The German Support Hotline is partially disrupted. The cause is currently being analyzed in more detail. If you want to reach the support please try our alternative number at +49 511 936 76993 or send an email towards [email protected]. Other services and email flow are not affected.

Started
Oct 27, 2026, 08:33 AM UTC
Resolved
Oct 27, 2026, 08:46 AM UTC
Duration
13m
Detected by Pingoru
Oct 27, 2026, 08:33 AM UTC

Affected components

Ticket SystemTicket System (Ticket System — Europe - West)

Update timeline

  1. investigating Oct 27, 2026, 08:33 AM UTC

    The German Support Hotline is partially disrupted. The cause is currently being analyzed in more detail. If you want to reach the support please try our alternative number at +49 511 936 76993 or send an email towards [email protected]. Other services and email flow are not affected.

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