Hornetsecurity incident

[HSE20260913-01-I] Incident: Partial Service Disruption: 365 Total Backup Service (DE Region)

Minor Resolved View vendor source →

Hornetsecurity experienced a minor incident on September 13, 2026 affecting 365 Total Backup and Teams Protection (Germany - Frankfurt), lasting 20h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 10:48 AM UTC
Resolved
Sep 14, 2026, 07:36 AM UTC
Duration
20h 47m
Detected by Pingoru
Sep 13, 2026, 10:48 AM UTC

Affected components

365 Total BackupTeams Protection (Germany - Frankfurt)

Update timeline

  1. identified Sep 13, 2026, 10:48 AM UTC

    The 365 Total Backup Service is partially disrupted for a small subset of tenants on the DE Region. The root cause has already been identified and our Technical Teams are currently working on a solution. We will keep this space updated as soon as we have an update on the progress. All other services and regions are not affected.