Hornetsecurity incident

[HSE2026-09-I] Incident: Degraded Performance: Email Live Tracking

Hornetsecurity experienced a minor incident on September 30, 2026 affecting Control Panel and Website (Germany - Hannover) and 1 more component, lasting 6h 26m. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2026, 06:54 AM UTC
Resolved: Sep 30, 2026, 01:20 PM UTC
Duration: 6h 26m
Detected by Pingoru: Sep 30, 2026, 06:54 AM UTC

Affected components

Control PanelWebsite (Germany - Hannover)Teams Protection (Germany - Düsseldorf)Teams Protection (Germany - Frankfurt)

Update timeline

investigating Sep 30, 2026, 06:54 AM UTC

The Email Live Tracking is only available with a degraded performance. The cause is currently being analyzed in more detail. Other services and email flow are not affected.
monitoring Sep 30, 2026, 08:12 AM UTC

The Email Live TrackinService is operational again. The incident is currently still being monitored.