[HSE20260902-01-I] Incident: Degraded Performance: Control Panel Config Deployment

Update timeline

1. investigating Sep 02, 2026, 10:05 AM UTC

   We are currently investigating reports that newly created configurations are not being deployed as expected. Email delivery and other services are not affected.

2. identified Sep 02, 2026, 01:34 PM UTC

   We have identified the cause of the isolated configuration propagation issues and deployed a fix. The pending configuration changes will be applied gradually, and new configurations will be propagated as expected.

3. monitoring Sep 02, 2026, 08:47 PM UTC

   Since the fix was deployed, we can confirm that changes are now being applied in a timely manner. We are currently monitoring the system to ensure that configuration propagation remains stable before closing the incident.

4. investigating Sep 04, 2026, 09:00 AM UTC

   Scheduled Maintenance has started. 365 Permission Manager Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational 365 Multi Tenant Manager Operational Canada - Montreal Operational France - Lille Operational Germany - Frankfurt Operational Switzerland - Central Operational United States - Atlanta Operational United States - Georgia Operational 365 Total Backup Planned Maintenance Canada - Montreal Operational France - Lille Operational Germany - Frankfurt Operational Switzerland - Central Planned Maintenance United States - Georgia Planned Maintenance United States - Virginia Operational 365 Total Protection Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational AI Recipient Validation Operational Canada - Montreal Operational France - Lille Operational Germany - Frankfurt Operational Switzerland - Central Operational United States - Atlanta Operational United States - Georgia Operational Advanced Threat Protection Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Control Panel Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational DMARC Manager Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Email Archiving Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Email Continuity Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Email Encryption Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Email Signature and Disclaimer Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Hornet.email Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Mail Traffic Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Spam and Malware Protection Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Security Awareness Service Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Teams Protection Operational Canada - Montreal Operational France - Lille Operational Germany - Düsseldorf Operational Germany - Frankfurt Operational Germany - Hannover Operational Switzerland - Central Operational United States - Atlanta Operational Ticket System Operational Europe - West Operational Website Operational Germany - Hannover Operational External Services AWS S3 Azure Cloudflare MS Office365 Wasabi Zendesk Locations Scheduled Maintenance Upcoming password update for inactive Hornet.email accounts Planned Maintenance Schedule September 7, 2026 14:00 - 15:00 CEST September 7, 2026 12:00 - 13:00 UTC Components Hornet.email Locations Canada - Montreal, France - Lille, Germany - Düsseldorf, Germany - Frankfurt, Germany - Hannover, Switzerland - Central, United States - Atlanta Description At Hornetsecurity, we’re continually enhancing the security of the Hornet.email platform to keep pace with evolving best practi