Resolved after 1 hour 47 minutes, on August 21, 2024.
We've identified this issue and deployed a fix. Slack was returning errors when we tried posting shoutouts with GIFs attached to them. This issue specifically affected GIFs from Tenor.com (the service we use for GIF searching). We've deployed an image proxy to route the GIFs through before posting them to Slack. Any shoutouts that weren't previously posted due to this issue have been posted to their original channels.
Update timeline
- investigating Aug 21, 2024, 06:10 PM UTC
We're experiencing an elevated level of API errors when posting shoutouts and celebrations to Slack channels for some customers. We're working with Slack to identify the issue.
- resolved Aug 21, 2024, 07:57 PM UTC
We've identified this issue and deployed a fix. Slack was returning errors when we tried posting shoutouts with GIFs attached to them. This issue specifically affected GIFs from Tenor.com (the service we use for GIF searching). We've deployed an image proxy to route the GIFs through before posting them to Slack. Any shoutouts that weren't previously posted due to this issue have been posted to their original channels.
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