Highway Outage History

Some users have reported performance degradation within Highway's broker web application. Our teams are investigating the issue and will provide an update by 08:30 CDT.

We are currently experiencing issues with our carrier login process. We are actively investigating this issue.

We have detected a partial service disruption related to an outage at the upstream intelligence/reporting provider used to display data visualization. We are working closely with this provider to identify and resolve this issue. We will provide subsequent updates at least every half hour.

Performance of our data visualizations have returned to normal. We are continuing to work with our upstream intelligence/reporting provider and will continue monitoring performance.

We are currently experiencing delays in processing rate confirmations. This is due to an issue with one of our third-party providers. Our team is actively investigating the root cause and working closely with the provider to resolve it as quickly as possible. We will post updates here as more information becomes available. Affected Services: Rate Confirmations Impact: Users may notice longer-than-usual wait times when submitting or retrieving rate confirmations. Other services remain operational.

We are currently experiencing degraded performance across multiple services. We are investigating and will update this status when more information is available. Next update in 30 minutes.

Still under investigation. Still experiencing service degradation. Next update in 30 minutes.

Still under investigation. Still experiencing service degradation. Next update in 30 minutes.

Highway's upstream customer engagement provider, which we use for phone and email support, is experiencing a service disruption. We are working with the provider to resolve the issue as soon as we can, and we appreciate your patience. We'll provide an update when we have more information.

Due to a disruption with an upstream provider, our phone and email support systems are currently unavailable. We are awaiting a resolution from the provider and appreciate your patience. Next update in 30 minutes.

We are currently experiencing increased latency and are actively working the issue.

We are currently experiencing some slowness on the Monitor API. We are researching the issue and will update in 30 minutes or as new information becomes available.

We have located and resolved the issue. We are continuing to monitor the situation.

Users are experiencing long loading times across the application. Our engineering and infrastructure teams are actively investigating the root cause. We’ll provide updates every 30 minutes or as new information becomes available.

Starting yesterday, we began to see updates on SAFER and other FMCSA data endpoints that appear to be inaccurately portraying the DOT status of a carrier. The FMCSA L&I database and portal seems to be unaffected at this time. We have put preventative measures in place to prevent invalid updates impacting a carrier's status in Highway. Example DOT numbers that show an Inactive status in SAFER but appear to be active in L&I. We have contacted the FMCSA for an update. Selected list of impacted DOT numbers: 3951719 3325099 3415623 3492559 3548499

We have begun investigating reports of delays and errors in rate confirmation processing. Affected users may experience issues with generating, sending, or receiving confirmations via email, portal, or API. Our engineering team is actively diagnosing the root cause and working to restore full functionality. We’ll post updates here every 30 minutes or as new information becomes available.

We have identified the issue affecting rate confirmation processing. Our team is actively working to resolve it and restore normal service. We appreciate your patience—fix is in progress.

We’ve successfully deployed a fix for the Secure Rate Confirmation Delivery The team is actively monitoring key systems and metrics to confirm full stability. No further issues have been observed so far. We’ll provide another update in 30 minutes or sooner if needed.

Significant latency observed with external webhooks and API calls. Currently investigating.

We have discovered the issue. We are deploying a fix and are monitoring the situation.

All APIs have returned to a healthy and functional state. We will continue to monitor though believe the issue is resolved.

We have observed consistent delays this week in the dissemination of the FMCSA's daily L&I data files. Historically, daily L&I data is released from the FMCSA by 7:30am CT and promptly ingested by our system shortly thereafter. This week, we have observed delays ranging from 1-5 hours. We are in contact with FMCSA personnel regarding a resolution and have just now been informed that today's data will be distributed shortly.