Highway incident

Investigating isue with Connect and ELD endpoints

Minor Resolved View vendor source →

Highway experienced a minor incident on November 6, 2025 affecting External API and Broker Web Application, lasting 6h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2025, 04:44 PM UTC
Resolved
Nov 06, 2025, 11:24 PM UTC
Duration
6h 40m
Detected by Pingoru
Nov 06, 2025, 04:44 PM UTC

Affected components

External APIBroker Web Application

Update timeline

  1. investigating Nov 06, 2025, 04:44 PM UTC

    Noticing latency and load time issues with some endpoints related to Connect and Carrier Vehicles Area. Will update every 30 minutes or as we find more information

  2. investigating Nov 06, 2025, 05:13 PM UTC

    Deploying a hotfix to correct. Next update in 30 minutes or sooner.

  3. investigating Nov 06, 2025, 05:48 PM UTC

    Hotfix in place. Testing but initial results are promising. Next update in 30 minutes.

  4. investigating Nov 06, 2025, 06:20 PM UTC

    Working through connect and onboarding latency issues. Average latency is currently about 2 hours. Next update in 30 minutes.

  5. investigating Nov 06, 2025, 06:48 PM UTC

    Continuing to investigate the situation. Next update in 30 minutes.

  6. investigating Nov 06, 2025, 07:12 PM UTC

    Average latency now down to about 10 minutes. Continuing to investigate and work the issue. Next update in 30 minutes.

  7. investigating Nov 06, 2025, 07:43 PM UTC

    We believe the situation is resolved. Continuing to monitor as latency improves.

  8. investigating Nov 06, 2025, 08:12 PM UTC

    All systems operational. Continuing heightened monitoring.

  9. resolved Nov 06, 2025, 11:24 PM UTC

    This incident has been resolved.