Highway experienced a minor incident on January 9, 2026, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 09, 2026, 08:03 PM UTC
Highway's upstream customer engagement provider, which we use for phone and email support, is experiencing a service disruption. We are working with the provider to resolve the issue as soon as we can, and we appreciate your patience. We'll provide an update when we have more information.
- investigating Jan 09, 2026, 08:32 PM UTC
Due to a disruption with an upstream provider, our phone and email support systems are currently unavailable. We are awaiting a resolution from the provider and appreciate your patience. Next update in 30 minutes.
- monitoring Jan 09, 2026, 09:01 PM UTC
We are seeing signs of recovery with our upstream provider, and some support functionality has been restored. We are continuing to monitor the situation closely while the provider works toward a full resolution. We appreciate your patience and will provide another update in 30 minutes.
- resolved Jan 09, 2026, 09:36 PM UTC
Our upstream provider has confirmed that service is now restored. We appreciate your patience.