Highway experienced a minor incident on October 31, 2025 affecting Broker Web Application, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 31, 2025, 01:33 PM UTC
We have begun investigating reports of delays and errors in rate confirmation processing. Affected users may experience issues with generating, sending, or receiving confirmations via email, portal, or API. Our engineering team is actively diagnosing the root cause and working to restore full functionality. We’ll post updates here every 30 minutes or as new information becomes available.
- investigating Oct 31, 2025, 01:58 PM UTC
We have identified the issue affecting rate confirmation processing. Our team is actively working to resolve it and restore normal service. We appreciate your patience—fix is in progress.
- investigating Oct 31, 2025, 02:43 PM UTC
We’ve successfully deployed a fix for the Secure Rate Confirmation Delivery The team is actively monitoring key systems and metrics to confirm full stability. No further issues have been observed so far. We’ll provide another update in 30 minutes or sooner if needed.
- monitoring Oct 31, 2025, 02:43 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 31, 2025, 03:02 PM UTC
We believe the problem has been fully resolved with the fix deployed and systems stable. If you're still experiencing any problems, please reach out to our Customer Success team for immediate assistance. Thank you for your patience — we’re here to help.