Highway experienced a minor incident on November 18, 2025 affecting Broker Web Application, lasting 2h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 18, 2025, 02:07 PM UTC
We are aware of a major global outage affecting Cloudflare services that began at approximately 18:36 UTC on November 18, 2025. At this time: - Our own infrastructure and internal systems remain fully operational. - Some third-party providers and customer-facing services that rely on Cloudflare may experience degraded performance or intermittent errors. We are actively monitoring the situation and are in contact with affected partners. We will provide updates here as soon as we observe any direct impact to our platform or when the situation is resolved. Current Cloudflare status: https://www.cloudflarestatus.com/ We appreciate your patience and will keep you informed.
- monitoring Nov 18, 2025, 02:29 PM UTC
We are aware of an ongoing outage affecting Twilio services, including authentication and login functionality, which began at approximately 05:19 PST on November 18, 2025. At this time: - Our own infrastructure and internal systems remain fully operational. - New logins are unavailable for customers who are currently logged out, as they rely on Twilio services. Existing sessions are unaffected. We are actively monitoring the situation. We will provide updates here as soon as we observe any changes to our platform or when the issue is resolved. Current Twilio status: https://status.twilio.com/ We appreciate your patience and will keep you informed.
- resolved Nov 18, 2025, 05:07 PM UTC
The global Cloudflare outage has been fully resolved as of 20:47 UTC on November 18, 2025. All downstream impacts to our partners and third-party providers have cleared. Our systems are operating normally, and we no longer observe any related issues. We will continue monitoring closely to ensure continued stability. If you’re still experiencing problems, please reach out to our Customer Success team for assistance.