Hightouch experienced a minor incident on August 28, 2025 affecting Customer API, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Customer API
Update timeline
- investigating Aug 28, 2025, 09:54 AM UTC
We are investigating an issue causing REST API calls to fail with 401 error codes for a subset of customers.
- resolved Aug 28, 2025, 11:28 AM UTC
We have traced the issue back to a small number of API keys created by Hightouch users with invalid or expired Google auth. Affected users can reactivate their account (and associated API keys) by logging in to their workspace.