Hightouch experienced a minor incident on October 8, 2025 affecting Event syncing (US) and Event syncing (EU), lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Event syncing (US)Event syncing (EU)
Update timeline
- monitoring Oct 08, 2025, 06:51 PM UTC
We identified and mitigated an issue causing delays for events to warehouse syncs beginning around 1:00 PM ET. Event ingestion and event forwarding syncs were unaffected. No data was dropped. We are processing the backlog and expect all syncs to be caught up shortly.
- resolved Oct 08, 2025, 07:03 PM UTC
This is now resolved. We have fully processed the backlog and syncs are now caught up and running as expected.